What is covered in your outsourced IT contract?

We provide support on anything you would expect to see on a typical network. Specific areas we cover include servers, workstations, operating systems, printers, routers, switches, network infrastructure, Internet connections and firewalls. If anything goes wrong on your network we will be your first point of contact.

Do you provide hardware maintenance?

If we find a fault is caused by faulty hardware, we will work with you and the hardware supplier/manufacturer to obtain replacement parts and install them for you but we do not supply the parts themselves. This is because hardware suppliers are much better placed to provide spares and replacement parts and they can provide hardware maintenance far more cheaply than we can. Most business hardware supplied generally comes with a three-year warranties, so it’s already covered. We would of course advise you of this during our service.

What operating systems and applications do you cover?

We cover all supported Microsoft operating systems and the server applications we install and can also offer support for Mac and Linux systems too. Whilst we do offer desktop application support, it is impossible to know everything about everything, but will strive to find a solution to your problem!

We have other applications written by a third party. Would you cover that?

Many of our clients use specialist software written and supported by other suppliers. We will work with the supplier to make sure that their application is compatible with our proposed solution and will always help resolve problems should they arise.

Do we need to buy our equipment through you?

We can specify, quote for and supply any hardware, software or licenses you may require. But if you prefer to buy your hardware from somewhere else, that’s ok too.

How do you charge for network support?

We charge a fixed monthly fee which includes responding to a fault within the time set out in your Service Level Agreement (SLA). If you need more support than your contract provides, we will do this at an agreed hourly rate.

How do you respond to issues?

We have remote access to all of our clients’ sites using secure reliable technology. This allows us to remotely administer servers and other critical network components so that we can often respond quickly to problems without a site visit. If we can’t fix a problem remotely an engineer will be onsite within the time set out in your Service Level Agreement (SLA).
How are you different to other companies?

We are:

Qualified
Experienced
Professional
Result Driven
Not just an insurance policy for when things go wrong. You´ll see us when things are working too!

DMI employs the experience gained from working on enterprise networks and brings previously unaffordable corporate expertise to smaller organizations, especially in areas (such as security) often overlooked by companies below a certain size.

No fuzzy areas and no finger-pointing, just a logical experienced approach to problem-solving with language you can understand. We try to build up a good understanding of our clients and what support they require. Generally their requirements are very similar. They want honest impartial advice, resilient reliable systems, cost-effectiveness, value for money and accountability.